Terms and Conditions for Genzenia


Terms and Conditions

Effective Date: November 19th 2024

Welcome to Genzenia LLC ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website ( https://genzenia.com , the "Website") and our software-as-a-service platform and related services (collectively, the "Services"). By accessing or using the Website or Services, you agree to these Terms. If you do not agree, do not use our Website or Services.

1. Definitions

1.1 "User" refers to any individual or entity accessing or using our Services.
1.2 "Content" includes any text, images, data, or other materials you upload or submit through the Services.

1.3 "Subscription" refers to a recurring plan for accessing certain features of the Services.

2. Use of Services

2.1Eligibility:

To use our Services, you must:

  • Be at least 18 years old.

  • Have the authority to bind your company if acting on its behalf.

2.2 License Grant:

We grant you a non-exclusive, non-transferable, revocable license to use the Services solely for your business operations.

2.3 Prohibited Activities:

You agree not to:

  • Reverse-engineer, decompile, or otherwise tamper with the Services.

  • Use the Services for illegal, harmful, or deceptive purposes.

  • Share or resell access to the Services without prior written consent.

  1. 3. Account Registration

3.1Account Setup:

You are required to create an account to access certain features of the Services.
3.2 Account Security:
You are responsible for safeguarding your login credentials. Notify us immediately at [email protected] if you suspect unauthorized access.


4. Subscription Plans and Payment Terms

4.1

Subscription Plans:
Our Services are offered on a subscription basis. Specific terms, including pricing, are detailed during the purchase process.

4.2 Payment Obligations:
You agree to pay all fees associated with your subscription. Fees are non-refundable unless otherwise specified in a written agreement.

4.3 Renewals and Cancellations:

  • Subscriptions automatically renew unless canceled.

  • To cancel, you must provide written notice at least 3 days before the next billing cycle.

4.4 Free Trials:
We may offer free trials at our discretion. After the trial period, standard subscription fees apply unless canceled.

4.5 Late Payments:

Failure to make timely payments may result in suspension or termination of your account.
5. Service Level Agreement (SLA)

5.1

Uptime Guarantee:

We aim to maintain [99.9%] uptime for the Services, excluding:

  • Scheduled maintenance (with prior notice).

  • Force majeure events.

5.2 Support Services:
Support is available via [email protected] during business hours.

5.3 Liability for Downtime:
Our liability for service interruptions is limited to a prorated refund of subscription fees for the affected period.
6. Data Protection and Privacy

6.1Data Ownership:
You retain ownership of all data you submit through the Services. By using our Services, you grant us a license to process your data for operational purposes.

6.2 Data Security:
We implement reasonable measures to secure your data. However, no system is completely secure, and we cannot guarantee absolute security.

6.3 Compliance:
Our data handling practices comply with applicable laws, including GDPR and CCPA. Refer to our Privacy Policy for more details.
7. Intellectual Property

7.1Ownership:
All intellectual property in the Services, including software, designs, and trademarks, is owned by Genzenia LLC or its licensors.

7.2 User Content License:

You grant us a worldwide, royalty-free license to use your content solely for the purpose of providing the Services.

8. Third-Party Integrations and APIs
8.1 Third-Party Services:
Our Services may integrate with third-party tools. We are not responsible for their functionality, availability, or security.

8.2 API Usage:
If you access our API, you must adhere to our API usage guidelines. Abuse or excessive use may result in suspension.

9. Termination

9.1 Termination by You:

You may terminate your subscription at any time, subject to the cancellation terms in Section 4.

9.2 Termination by Us:

We reserve the right to suspend or terminate your account for violations of these Terms or other misuse of the Services.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, Genzenia LLC is not liable for indirect, incidental, or consequential damages arising from your use of the Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Genzenia LLC , its affiliates, and employees from any claims, liabilities, or damages arising out of your use of the Services or violation of these Terms.

13. Dispute Resolution
13.1 Governing Law:

These Terms are governed by the laws of Massachusetts.

13.2 Arbitration:

Any disputes arising under these Terms shall be resolved through binding arbitration in Waltham, Massachusetts.

13.3 Class Action Waiver:

You agree to resolve disputes on an individual basis and waive your right to participate in a class action.

14. Modifications to Terms
We may update these Terms at any time. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions or concerns, contact us at:

Email: [email protected]

Website: https://genzenia.com

By accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

© 2025 Genzenia™ - All Rights Reserved

Genzenia is a DBA of SaaS Equity Partners LLC